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Client Comments

CIBC Mellon

June 14, 2000

Ms. Reva Nelson
58 Ellsworth Ave.
Toronto, Ontario
M6G 2K3

Dear Reva:

Feedback from our offsite conference has been very positive and everyone felt you were a big reason for its success. There was a good group feel in the room, which you carefully helped create. Your keynote address dealing with risk-taking and change management was very targeted, and established the proper framework for the session. You skillfully facilitated the session and pushed us right "through the finish line" when I thought we might be running out of gas mid-afternoon on Saturday.

We learned a lot about how to manage and positively deal with risk and change, which will help us improve as a management team and as a company. All in all, it was a most worthwhile event. On behalf of all of us at CIBC Mellon, thank you!

With kindest regards,

Yours sincerely,

Thomas C. MacMillan,
President and Chief Executive Officer